Refund policy

Our promise

We want you drinking the blend that's right for you — not stuck with one that isn't. If something's wrong with your order, or it just didn't work out, we'll make it right. Here's how.

Satisfaction guarantee

Trying ATPade for the first time and it's not for you? Reach out within [30] days of delivery and we'll refund your first tub — even if it's opened. Just tell us what didn't work; your feedback helps us build better blends.

Fair use of the guarantee. The satisfaction guarantee is limited to one refund per customer, household, and shipping address. To prevent misuse, we may identify duplicate or repeat claims using order details such as name, email, payment method, shipping address, and the IP address associated with an order. This limit applies to the goodwill guarantee only — it does not affect your right to a refund or replacement for a damaged, defective, or incorrect item, which is never capped. We reserve the right to decline a guarantee refund we reasonably believe is being abused.

Return window

You may request a return within [30] days of the delivery date. Requests after that window may not be eligible.

What can be returned

Because our products are consumable, we can only accept returns of items that are:

  • Unopened and unused, with the original seal intact
  • In their original packaging
  • Purchased directly from [atpade.com] (items bought through third-party retailers must be returned through that retailer)


For health and safety reasons, opened tubs cannot be returned except under our satisfaction guarantee above or in the case of a damaged, defective, or incorrect item (see below).

What can't be returned

  • Opened or used products (outside the satisfaction guarantee)
  • Items marked final sale or clearance
  • Gift cards
  • Products returned more than [30] days after delivery


Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, contact us within [7] days of delivery at [support@atpade.com] with your order number and a photo of the item and packaging. We'll replace it or refund it in full, including any shipping — no return of the product required unless we ask.

How to start a return

Contact us by replying to your order confirmation email or filling out our contact form HERE with your order number and the reason for your return.


We'll reply with approval and, if a physical return is needed, instructions and a return address.


Ship the item back within [14] days of approval. We recommend a trackable method — we can't process refunds for returns we don't receive.


Please don't send anything back before you've heard from us; unapproved returns may not be refundable.

Refunds

Once we receive and inspect your return (or approve a guarantee/defective claim), we'll email you a decision. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take a few additional days to appear.

Return shipping: For change-of-mind returns, return shipping is the customer's responsibility. Original shipping charges are non-refundable except where an item was damaged, defective, or incorrect. 

Exchanges

Want a different blend instead of a refund? Let us know when you start your return. The fastest route is usually a refund on the returned item plus a new order for the blend you want — we'll walk you through it.

Subscriptions & recurring orders

You can pause, skip, or cancel a subscription anytime before your next billing date from your account or by contacting us HERE. Orders already processed or shipped follow the standard return terms above. Changes must be made at least 3 days before your renewal date.

Order changes & cancellations

Need to change or cancel an order? Contact us as soon as possible. We move quickly to ship, so we can only make changes before your order enters fulfillment. Once it's shipped, standard return terms apply.

Late or missing refunds

If you haven't received an approved refund within the expected window, first check with your bank or card issuer, since processing times vary. Still nothing? Contact us HERE.