Shipping policy
We ship every order as quickly as we can, with tracking on every package. Here's what to expect.
Order processing
Orders are processed within 1–2 business days (Monday–Friday. We can only hand packages to carriers on days those carriers are operating, so orders placed on weekends or holidays — or after [2pm CT] — begin processing the next business day. You'll get a confirmation email when you order, and a second email with tracking once it ships.
During launches, promotions, and peak periods, processing may take a little longer — we'll note it at checkout if so.
Shipping rates & delivery estimates
Standard (U.S.)3–5 business days$9.95 — free on orders over $49 USD
Expedited (U.S.)1–2 business days$24.95
InternationalVaries by destination$29.95 (no free shipping)
We ship via USPS, UPS, or FedEx, selected at our discretion based on your destination and the best available service. Transit times are counted after processing and reflect time in the carrier's hands only — they're carrier estimates, not guarantees, and cover business days when carriers are operating. Free standard shipping applies automatically to U.S. orders over $49 USD (standard method); it doesn't apply to expedited or international orders.
Where we ship
We currently ship to [all 50 U.S. states / the contiguous U.S.], including P.O. boxes.
International: We ship to Canada for a flat $29.95 — free shipping does not apply to international orders. International customers are responsible for any customs duties, import taxes, or fees charged by the destination country; these aren't included in your order total and are collected by the carrier or customs at delivery. International transit times vary by destination and customs processing.
Tracking your order
Once your order ships, we'll email a tracking number. It can take [24–48 hours] for tracking to show movement after a label is created. If yours hasn't updated after that, reach out and we'll check on it.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it's shipped, and we can't cover reshipping costs for orders returned to us due to an incorrect or incomplete address. If a package comes back to us, we'll contact you to arrange a reshipment [at the current shipping rate].
Delayed, lost, or stolen packages
Once a package leaves our hands, it's in the carrier's care, and delivery timing is ultimately up to them.
Delayed: If tracking stalls, contact us and we'll open an inquiry with the carrier.
Lost: If tracking shows no movement for [7+] days or a package is confirmed lost, email us by replying to your order confirmation email and we'll help you with initiating a claim with the carrier.
Marked delivered but missing: Please check with household members and neighbors and around your delivery area first, then contact the carrier. If it doesn't turn up, reach out — we'll work with you to sort it out.
Damaged in transit
If your order arrives damaged, contact us within [7] days of delivery by replying to your order email confirmation with your order number and a photo of the item and packaging, and we'll replace or refund it. (See our Returns & Refunds policy for details.)
Subscriptions
Subscription orders ship on your selected schedule and follow the same processing times and rates above. You can manage timing, skip a shipment, or update your address from your account before your next billing date.
Contact
Questions about a shipment?
Contact us HERE
Hours: [Mon–Fri, 9am–5pm CT]